If you have experienced any issues not covered by this guide, please let us know on

1) When you attempt to play any of our online videos, they will open in a new window. You may need to set your browser to allow 'Pop-Ups' or 'Active Controls' from our site for this to function correctly. When the Flash movies have loaded, you will be able to access some controls by 'right-clicking' on the player window.

2) We now use Flash movies as the standard file format for our online videos - most browsers should have Flash Player already installed - if you do need to install it, you can get it free from Macromedia's website. Some of our older archived video is in Windows Media form - if you don't have it, you'll need Windows Media Player.

DVD Issues